Who we are
WMSPos is a service of High Quality Computer & Security Inc. ("WMSPos", "we"), based in Puerto Rico. This policy explains how we handle personal data on the wmspos.com website and in the WMSPos service: the web system, the register (POS), the mobile app, the customer portal and the local branch server.
For any privacy matter, write to us at info@wmspos.com.
Your data and your customers' data
When a business uses WMSPos, the data it loads about its own customers, employees and suppliers belongs to that business. It decides what data it keeps and why; we process it on its behalf and only to provide the service.
If you are a customer or employee of a business that uses WMSPos and want to see, correct or delete your data, contact that business. We help them handle your request.
What data we collect
Depending on how you interact with us:
- Demo and contact requests: name, phone, email, company, business type, what you're interested in and any message you leave.
- User accounts: name, email, phone, company, role and location. Passwords and PINs are stored with one-way hashing; no one can read them.
- Business data each company loads: products, inventory, sales, purchasing, customers, suppliers, employees, payroll, accounting and deliveries (including the signature and photo proof of delivery and the driver's location during an active route, if the business uses dispatch).
- Technical data: IP address, browser, device and activity logs, used for security, abuse prevention and troubleshooting.
Card payments
Card payments are processed by the terminal and processor each business chooses (for example, AgilPay through Dynamics Payments). WMSPos never receives or stores the full card number or security code: only the card brand, the last four digits and the authorization reference, for receipts, voids and cash-up.
How we use it
We use data to:
- Provide the service each business subscribes to and keep it running.
- Handle your demo request, call or email you about it and send you the confirmation.
- Provide support, tell you about important changes and send service emails (receipts, statements, notices).
- Protect the service: detect unauthorized access, abuse and fraud.
- Meet legal, accounting and tax obligations.
We don't sell your data
We don't sell or rent personal data, and we don't use it for third-party advertising.
Nova, the AI assistant
Nova answers questions using the data the user already has permission to see, and only reads it: it never changes anything in the system. Questions are processed by AI models we run or by an AI processing provider we contract, solely to generate the answer. We don't use our customers' data to train our own models.
The Nova guide on this website is pre-built: it doesn't send what you type to any AI model.
Who we share it with
Only with those needed to provide the service, and only the minimum necessary:
- Infrastructure and hosting providers where our servers run.
- Email delivery (Resend), for service emails and confirmations.
- AI processing for Nova, and speech synthesis (Microsoft Azure) for the kiosk thank-you message, which only receives that text.
- The payment processors and integrations each business turns on (for example Shopify, Amazon, eBay, Orgill or Do it Best), which receive only what that integration needs.
- Authorities, when the law requires it, and a buyer or successor if the company is sold or merged, under this same protection.
How we protect it
Each business has its own database, separate from the others. Everything travels encrypted over HTTPS, passwords and PINs are stored hashed, and access is controlled with roles, per-action and per-location permissions, and an audit trail. No system is infallible: if an incident affecting your data occurs, we'll notify you as the law requires.
How long we keep it
Service data is kept while the business's account is active and for as long as legal, accounting and tax obligations require. The business can export its information; when the service ends, we return or delete it within a reasonable time, except what the law requires us to keep.
Demo requests are kept as long as needed to handle and follow up on them.
Your rights
You can ask us to see, correct or delete your data, or to stop sending you marketing communications, by writing to info@wmspos.com. We'll respond within a reasonable time. If your data is in the system of a business that uses WMSPos, that business handles the request (see "Your data and your customers' data").
Children
WMSPos is a service for businesses and is not directed at children under 13. We don't knowingly collect data from children.
Where it's processed
Data is processed in Puerto Rico, in the United States and wherever the providers above operate, always under the protections of this policy.
Changes to this policy
If we change this policy, we update the date above. If the change is significant, we'll announce it in the system or by email before it takes effect.
Contact
High Quality Computer & Security Inc. · Puerto Rico · info@wmspos.com
Questions? Write to us at info@wmspos.com · Terms of service